Shipping & Exchange Policy
- Exchange/Return Policy
Fatima’s Boutique by Alishba and Aleeza offers exchanges under the following conditions:- An exchange request is made within 7 days from the date of delivery.
- IF
- The item(s) received are faulty, damaged, or defective at the time of delivery.
- The received product(s) differ from the original order.
- The package is missing any parts, including price tags, labels, or original packing.
To initiate an exchange, please email pictures of the defective item to sales@fatimasboutique.pk or Whatsapp (Message Only) +92 313 710 2747 within 7 days of receiving your order. We will review each claim individually and strive to ensure a fair resolution.
Once we receive the returned item, our team will assess the damage. If the dispute is settled fairly, we will issue a replacement of the same value and ship it to your address.
- No Exchange/No Return PolicyWe currently have a No Exchange/No Return Policy. Please ensure you review your order carefully before completing your purchase.
- Non-returnable & Non-exchangeable Items
- Discounted items cannot be returned or exchanged.
- Unstitched items once stitched cannot be exchanged or returned.
- Wedding wear and couture dresses are non-returnable and non-exchangeable under any circumstances.
- Fabric purchased from the “Festive – Luxury” collection cannot be returned or exchanged.
Order Cancellation Policy
- Refunds and Cancellations
Fatima’s Boutique by Alishba and Aleeza does not offer refunds or a money-back guarantee on purchased items. - Credit Card or PayPal Payments
Customers who pay via Credit Card or PayPal may cancel their order within 24 hours of placing it. Instead of a refund, we will provide a coupon of the same value that can be used on future purchases within 60 days. - Order Cancellations by Fatima’s Boutique
Fatima’s Boutique by Alishba and Aleeza reserves the right to cancel orders for any reason, including but not limited to:- The item being out of stock.
- Damage found during our quality check.
- Technical errors.
- Declined payments via Credit Card or PayPal.
We do not store credit card details or share customer information with third parties.
Product Disclaimer
- Product Accuracy
We strive to provide accurate product images and descriptions. However, there may be minor variations between the product images and the actual items due to extra embellishments used during photo shoots or lighting differences. The color of the product may also vary slightly due to device display settings or printing quality. - Product Information
All product details are provided on our website. We encourage customers to carefully review product descriptions before placing an order.
Contact Us
For inquiries, please reach us at:
Email: sales@fatimasboutique.com
Whatsapp (Message Only) :- +92 313 710 2747
Ordering & Tracking
🛍️ Payment Methods:
Customers can make payments through available payment options on our website or via bank transfer.
🚨 Product Availability Notice:
We strive to fulfill all orders, but if an item is out of stock, you will be given the option to select another product/design/color within the same price range. We do not guarantee product availability and are not responsible for delays caused by out-of-stock items. If we do not receive confirmation from the customer, the order may be canceled without prior notice.
🌍 International Orders:
International orders are processed only after full payment has been received.
💳 Payment Policy for Pakistan:
- Orders up to PKR 15,000: Cash on Delivery (COD) available.
- Orders above PKR 15,000: Advance payment required.
- Stitching Orders: 100% advance payment required.
📦 Fast & Secure Nationwide & International Delivery
Shipping Policy
Delivery Timelines:
Delivery times vary based on product categories. To check the estimated delivery time for a specific outfit, please visit its product page on our website. For any queries regarding order delivery, feel free to contact our support team through the available channels on our website.
Delivery Charges:
Shipping charges depend on the product type and delivery location and are non-refundable. For international orders, any customs duties or additional charges imposed by local authorities are the responsibility of the customer. We do not cover or manage these fees.
Shipping/Delivery Charges
Nationwide Shipping (Pakistan):
- Punjab:
- Base 1KG: PKR 199
- Additional KG: PKR 30
- Rest of Pakistan:
- Base 1KG: PKR 200
- Additional KG: PKR 50
🌍 International Shipping: Rates depend on the current USD exchange rate and may vary. The final amount will be confirmed upon order placement.
- USA & Canada (Estimated):
- Base 1KG: PKR 3,025
- Additional KG: PKR 800
- UK (Estimated):
- Base 1KG: PKR 2,750
- Additional KG: PKR 700
- UAE (Estimated):
- Base 1KG: PKR 2,450
- Additional KG: PKR 650
- China (Estimated):
- Base 1KG: PKR 3,200
- Additional KG: PKR 800
If your desired shipping destination is not listed, please contact our customer service team via whatsapp number for assistance.
Delivery Time
Local Delivery (Pakistan):
- Standard Orders: 2-5 working days
- Stitched Orders: 5-7 working days
International Delivery:
- Standard Orders: 5-12 working days
- Stitched Orders: 15-25 working days
Order Cancellation
To cancel your order, contact our Customer Care team as soon as possible with your order number. Reach us at:
- Email: sales@fatimasboutique.pk
- Whatsapp Message Only :- +92 313 710 2747
Order Status Inquiry
To check your order status, please get in touch with our customer service team.
Feedback & Complaints
We value your feedback! You can:
- Message us on our social media platforms.
- Email us :-sales@fatimasboutique.pk
- Whatsapp us at :- +92 313 710 2747