Frequently Asked Questions (FAQ)
1. What products does Fatima’s Boutique sell?
Fatima’s Boutique by Alishba and Aleeza offers a wide range of fashion products, including stitched and unstitched ladies’ wear, accessories, and more. We feature premium brands and high-quality fabrics for every occasion.
2. Do you offer worldwide shipping?
Currently, we offer nationwide delivery within Pakistan. Delivery times range from 1 to 5 days, depending on the location.
3. How can I place an order?
You can place an order directly on our website by browsing through our collections. Once you’ve chosen your desired items, simply add them to your cart and proceed to checkout.
4. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking number to check the status of your delivery.
5. Can I return or exchange my items?
We currently have a No Exchange/No Return Policy. Please ensure you review your order carefully before completing your purchase.
6. How do I cancel my order?
If you need to cancel your order, please contact us within 24 hours of placing it. If you paid through Credit Card or PayPal, you will receive a coupon for the amount of the order, which can be used for future purchases within 60 days.
7. Do you offer any discounts or promotions?
We occasionally offer discounts and promotions. Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest offers.
8. Are the colors on the website accurate?
While we strive for accuracy, please note that colors may appear slightly different due to lighting during photo shoots, the display settings on your device, or print quality.
9. Can I change my order after placing it?
Once your order is confirmed and processed, it cannot be modified. However, you can cancel your order within 24 hours, as mentioned in our cancellation policy.
10. How do I contact customer service?
For any inquiries or assistance, you can contact our customer service team:
- Email: sales@fatimasboutique.pk
- Whatapps +92 313 710 2747
11. Do you offer gift cards?
Currently, we do not offer gift cards, but we’re working on introducing this feature in the future. Stay tuned!
12. How do I subscribe to your newsletter?
You can easily subscribe to our newsletter by entering your email address in the newsletter section at the bottom of our website. You’ll receive updates about new arrivals, sales, and exclusive offers.
13. What payment methods do you accept?
We accept a variety of payment methods including Online Bank Transfer, Cash, and COD. We ensure that all transactions are securely processed.
14. Is my payment information secure?
Yes, we use SSL encryption to protect your payment details and personal information. We do not store your credit card information on our servers.
15. Can I make changes to my delivery address after placing my order?
Once an order has been placed, we are unable to make changes to the delivery address. Please ensure that your address is correct before completing the purchase.
16. Do you offer gift wrapping services?
Currently, we do not offer gift wrapping services, but we are considering introducing it in the future. Stay updated by following us on social media or signing up for our newsletter.
17. What should I do if my product is damaged or faulty?
If you receive a damaged or faulty product, please contact us within 7 days of delivery with pictures of the product. We will review the issue and provide a solution, such as a replacement.
18. How long will it take for my order to arrive?
Orders are usually delivered within 1 to 5 days depending on your location. You will receive a tracking number once your order is dispatched.
19. Can I place an order over the phone?
At the moment, all orders must be placed through our website. If you experience any difficulty or need assistance, our customer service team is available to help.
20. Do you restock sold-out items?
We occasionally restock items, but this depends on availability from our suppliers. If an item is out of stock, you can subscribe to our restock notification to receive an email when it becomes available again.
21. Do you ship to P.O. Boxes?
We do not currently offer shipping to P.O. Boxes. Please ensure you provide a physical delivery address for all orders.
22. Can I buy in bulk or make wholesale orders?
For bulk or wholesale orders, please contact us directly via email at sales@fatimasboutique.pk We will be happy to assist you with any special requests.
23. How do I reset my password?
If you’ve forgotten your password, you can click on the “Forgot Password” link on the login page. Follow the instructions to reset your password.
24. What do I do if I haven’t received an order confirmation email?
If you haven’t received an order confirmation email, please check your spam or junk folder. If it’s not there, please reach out to our customer support team at sales@fatimasboutique.pk
25. Can I use multiple promo codes in one order?
Only one promo code can be used per order. Please ensure you apply the code that gives you the best discount.
26. Do you offer exchanges for incorrect sizes?
As we have a No Exchange Policy, we do not accept exchanges for incorrect sizes. We recommend carefully checking the size chart provided for each item before making your purchase.
27. Can I customize my order?
Currently, we do not offer customizations for individual orders. However, we frequently update our collections with new styles and designs, so be sure to check back for unique items.
28. How do I know which size to choose?
We provide a size guide on our website for each product to help you make an informed decision. If you need further assistance, feel free to reach out to our customer support team.
29. Can I change my payment method after placing an order?
Once an order is confirmed and processed, we are unable to change the payment method. Please ensure your payment details are correct at the time of checkout.
30. Will I receive a confirmation of my order?
Yes, once your order is successfully placed, you will receive an order confirmation email with the details of your purchase and a tracking number when your order is dispatched.
31. Can I order products that are not available on the website?
If you are interested in a product that is currently out of stock, you can subscribe to our restock notification and you will be notified when it becomes available again.
32. Are the products you sell original?
Yes, all the products we sell are authentic and original from their respective brands. We only offer premium, high-quality fashion items.
33. Do you offer any loyalty or rewards programs?
At the moment, we do not have a loyalty or rewards program. However, we encourage you to follow us on social media and subscribe to our newsletter for updates on special offers and promotions.
34. Can I receive an invoice for my purchase?
Yes, an invoice will be sent to your email after your purchase. If you need a printed copy, you can contact our customer support team to request one.
35. What happens if I miss my delivery?
If you are unavailable to receive your order, the delivery service will attempt redelivery. If the delivery fails, the package will be returned to our warehouse. Please contact us if this occurs, and we will assist you with a rescheduled delivery.
36. Can I make a purchase without creating an account?
Yes, you can make a purchase as a guest. However, creating an account allows you to track your orders, save your preferences, and enjoy a smoother checkout experience in the future.
37. How can I unsubscribe from your newsletter?
You can unsubscribe from our newsletter at any time by clicking the “unsubscribe” link found at the bottom of any of our emails.
38. Do you offer international shipping?
Currently, we only offer nationwide shipping within Pakistan. We hope to expand to international shipping in the future. Stay tuned for updates!
39. How can I provide feedback or suggestions?
We would love to hear from you! Please feel free to send your feedback, suggestions, or any inquiries to our email address: sales@fatimasboutique.pk
40. Can I track my order without a tracking number?
Unfortunately, you will need the tracking number to track your order. If you did not receive one, please contact our customer support team for assistance.